I can't send my invoice

The invoice is still in Draft, or Sending failed appeared. An invoice that did not go out stays in Draft: nothing is lost, you send it again once the cause is fixed.

Causes and solutions

The message says…	Likely cause	What to do
No message	The invoice was kept with Send later.	Send it from its row, on the project’s Invoices card.
“Action not allowed, you must send a quote”	The project is a quote request.	Send the quote, wait for it to be accepted, then send the invoice again.
“Tayo API says : …”, “…(Error 401)”, “…(Error 403)”	Tayo refused, most often because the property manager closed the ticket or put it on hold.	Ask the property manager to reopen the ticket, then send again. Otherwise, Sync again in Settings → Integrations.
“Client Access Required for Sending”, “You must update the client’s access for this project…”	Project outside Tayo with no client access.	Give the client access, then send again: Share a project.
“This project is closed”	The project is Done, Canceled or declined.	For extra work: a spontaneous invoice.
“This project has already been invoiced…”	The final invoice has already gone out.	Complementary invoice (PLUS plan) or Create from scratch (BASIC plan): spontaneous invoice.
“The invoice can only be sent if it is in draft status.”	It has already gone out, sent by a colleague for example.	Refresh the project.
“Site not found”	The job site chosen for the spontaneous invoice does not exist in Tayo.	Create it again with a job site from the list.
Error 400, 404, 500, “An unexpected error…”	A technical problem.	Try again later.

Good to know

• “The document may already have reached Tayo”: check the project, or ask the property manager, before trying again, so you don’t send the invoice twice.
• A refusal from Tayo is settled with the property manager: TAYO.pro cannot reopen a ticket on their behalf.

Still stuck?

Contact support with the project reference and the exact error message, copied as is.