I can't see my clients or my projects
A property manager is missing from Clients, or a Tayo work order from Projects — sometimes with Work order n°… not found after a Tayo link.
Causes and solutions
Section titled “Causes and solutions”| Likely cause | What shows it | What to do |
|---|---|---|
| Tayo is not linked | The Tayo card, in Settings → Integrations, offers Connect | Connect Tayo. |
| The import is in progress | The Tayo import in progress banner at the top of Projects | Wait for it to finish: a project still missing is not lost. |
| The import failed | The The Tayo import failed. banner and a ! on Settings | Fix, then Sync again on the Tayo card. |
| The property manager knows you by another address | The address shown on the Tayo card is not the one on their work orders | Group your addresses: My Tayo accounts. |
| The work order is closed or archived | — | Only active work orders are imported: open it in Tayo. |
After a Tayo link, the not found screen itself lists what to check, with your connected property managers.
Good to know
Section titled “Good to know”- Syncing again rewrites the projects from Tayo: a status forced by hand may go back to the property manager’s.
Still stuck?
Section titled “Still stuck?”Contact support with the work order number or the property manager’s name, and the e-mail address linked to Tayo.