Contact support

Your message reaches the TAYO.pro team: a problem to fix, or an idea to take the app further.

Open the Help menu, in the navigation bar, or the Help section of Settings:

• Contact the team opens an e-mail to support: for a bug, a question or a case that concerns your account;
• Ideas and improvements lists every user’s ideas: suggest yours, or vote for someone else’s.

Good to know

• An idea is public: other users can see it. A case that concerns your account (subscription, change of UID, a client’s data) goes through Contact the team.
• For a bug, send what you were doing, the exact error message, the project reference and a screenshot: your case gets found instead of reproduced blind.
• For an idea, describe the problem, not only the solution: “I retype the same address ten times a week” helps more than “a button here”.

Before you write

An invoice won’t send: I can’t send my invoice. Projects or property managers are missing: I can’t see my clients or my projects.