My Tayo accounts
Your TAYO.pro account receives the work sent to one Tayo e-mail address, the main account. Work that a property manager sends to another address does not arrive until you have grouped it.
How it works
Section titled “How it works”- The main account is the address shown on the Tayo card in Settings → Integrations, chosen when connecting. It is also the only one you sign in to TAYO.pro with.
- Only active projects are imported: not archived ones, not closed ones, and no history from before the connection.
- After that, everything follows on its own: new work and the property managers’ changes arrive by themselves.
Import in progress or failed
Section titled “Import in progress or failed”During an import, a project not there yet is not lost: it comes with the rest. If the import fails, the banner The Tayo import failed. says so; Sync again, on the Tayo card, restarts it.
Your property managers know you under several addresses
Section titled “Your property managers know you under several addresses”A property manager registered you with another address, an old address lingers, each branch has its own: group everything on the main account.
- With the PLUS plan: link the other addresses to the main account, up to 10 accounts in total. One confirmation by e-mail, nothing to ask the property managers. How to: Group your Tayo accounts with the PLUS plan.
- With every plan: ask each property manager to replace the old address with the main account’s. ▶ Group all your property managers without the PLUS plan (0:58)
For each property manager concerned:
- On its Tayo site (often on
tayo.cloud), open Help, then Contact support. - Choose the incident type and write, for example: “Hello, we would like to change our login e-mail from XXX to YYY. Kind regards.”
- Once the request is handled, click Sync again so you do not have to wait.
XXX is the address the property manager uses, YYY the main account.
Several companies, each with its own UID number? One TAYO.pro account matches one UID: open one account per company, or a single one in the parent company’s name, which groups the addresses of all of them — see Several branches.
Tayo notifications
Section titled “Tayo notifications”Once connected, TAYO.pro is the one that notifies you: Tayo’s notifications are turned off automatically, except the overdue reminders. Those are not duplicates, TAYO.pro does not send them, and their links take you into TAYO.pro.
I open a work order from Tayo
Section titled “I open a work order from Tayo”A link from Tayo opens the same work order in TAYO.pro. If it cannot be found, the most frequent cause is a work order sent to an address other than the main account: see above.
Sync, reset or disconnect
Section titled “Sync, reset or disconnect”- Sync again rewrites your active projects from Tayo: statuses changed by hand go back to Tayo’s, except those of closed projects.
- Reset All Data spares nothing, not even closed projects and all your manual changes. It cannot be undone: try syncing again first.
- Disconnect stops new work from arriving and removes the linked addresses. Clients and projects already imported stay.
If something goes wrong
Section titled “If something goes wrong”Projects are missing: I cannot see my clients or my projects.